Frequently asked questions
Customer help and answers
Answers based on the current store, shipping and return information.
Which carrier is used?
The listed Standard shipping carrier is USPS. The shipping origin is 953 Rhode Island Ave, Fort Pierce, Florida, 34950, United States.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
What does Standard shipping cost?
Eligible orders receive free Standard shipping with no order minimum.
Which items cannot be returned?
Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
How can I contact the store?
Email support@lilianlife.it.com or call 607-216-4243. Support availability is Weekdays 9 AM to 5 PM.